The Chinese use two brush strokes to write the word "crisis". One brush stroke stands for danger; the other for opportunity. In a crisis be aware of the danger, but recognize the opportunity - John F. Kennedy

Outsourcing Conference 2014

But what is a crucial incident in one shot? It is not necessarily a dramatic situation as a major natural disaster, a serious accident, a medical incident, but an unusual or difficult situation, an event that requires human intervention, and relevant responsiveness. From Constantine Kalentis speech at Outsourcing Conference 2014. Topic: Strategic Planning with the use of Artificial Intelligence.